Frequently Asked Questions
Everything you need to know about shopping with Roland Store London.
What are your delivery options within the UK?
We offer standard 3-5 day delivery and premium next-day shipping for orders placed before 2:00 PM GMT. All orders over £100 qualify for free standard shipping.
Do you offer a warranty on electronic instruments and gear?
Yes, all products purchased from Roland Store London come with a minimum 12-month manufacturer warranty. Some specific Roland and Boss products may be eligible for extended 5 or 10-year warranties upon registration.
What is your return policy for opened items?
We offer a 14-day 'no-quibble' return policy. If the item has been opened, it must be returned in its original packaging with all accessories and manuals included. Software and headphones are excluded for hygiene and licensing reasons.
Can I visit the store to test products before purchasing?
Absolutely. Our London showroom features dedicated demo stations for synthesizers, digital pianos, and V-Drums. We recommend booking a session online for a personalized consultation.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. We also offer 0% interest-free financing options through Klarna and Novuna for qualifying purchases.
Do you provide technical support after purchase?
Yes, our expert team is available via phone or email to help with product setup, firmware updates, and troubleshooting to ensure you get the most out of your gear.